Blogs

Feb. 11, 2010 Why Bankers Should Make an Effort to Become IT Savvy

Jan. 28, 2010 CRM 10 Years Later: Was It a Parade or Crusade?

Jan. 14, 2010 Mobile Banking and Payments Feed Customer Experience Lab

Dec. 17, 2009 Bank Tech Budgets: Making Sense of Up, Down, or Sideways

Dec. 3, 2009 Bank Tech Innovation & the Great Recession - 2010 Outlook

Special reports funded by clients are listed below with their permission.

Client: Tandberg

Project: Special report

Topic: Video in Banking: Visualizing the Transformation of Banking

Report summary: This special report describes the value of real-time video communications for the banking industry as an important, strategic tool capable of transforming a bank, improving workflow efficiencies and delivering high value service and services to customers. Banks should embrace new advances in video technology to provide employees with the ability to communicate with each other and customers more efficiently and profitably. Research findings have identified a wide range of applications across all lines of business that leverage the value of video capabilities for banks. Banks have successfully improved their competitive position by integrating video across their enterprise, both internally and in customer facing business processes and by reshaping how their business processes create more value. A line of business analysis describes how banks use video calls and meetings.

Client: IBM System i Banking Team

Project: Special report

Topic: Achieving High-Performance Banking in the 21st Century: Leading by Example

Report summary: This report analyzes how larger banks are meeting the challenge of supporting ever-expanding processing requirements as their businesses grow. Market-leading banks have intensified their IT investments to reach new levels of operating effectiveness. The analysis assessed the readiness of some larger banks in the United States, Europe, and Asia/Pacific to determine the readiness of their core banking applications and related technology platforms to meet or exceed bank expectations. The analysis determined that these banks are at advanced levels of capabilities and performance.