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Blogs
Feb. 11, 2010
Why Bankers Should Make an Effort to Become IT Savvy
Jan. 28, 2010 CRM 10 Years Later: Was It a Parade or Crusade?
Jan. 14, 2010 Mobile Banking and Payments Feed Customer Experience Lab
Dec. 17, 2009 Bank Tech Budgets: Making Sense of Up, Down, or Sideways
Dec. 3, 2009 Bank Tech Innovation & the Great Recession - 2010 Outlook
Special reports funded by clients are listed below with their permission.
Client: Tandberg
Project: Special report
Topic: Video in Banking: Visualizing the Transformation of Banking
Report summary: This special report describes the value of real-time video communications for the banking industry as an important, strategic tool capable of transforming a bank, improving workflow efficiencies and delivering high value service and services to customers. Banks should embrace new advances in video technology to provide employees with the ability to communicate with each other and customers more efficiently and profitably. Research findings have identified a wide range of applications across all lines of business that leverage the value of video capabilities for banks. Banks have successfully improved their competitive position by integrating video across their enterprise, both internally and in customer facing business processes and by reshaping how their business processes create more value. A line of business analysis describes how banks use video calls and meetings.
Client: IBM System i Banking Team
Project: Special report
Topic: Achieving High-Performance Banking in the 21st Century: Leading by Example
Report summary: This report analyzes how larger banks are meeting the
challenge of supporting ever-expanding processing requirements as their businesses
grow. Market-leading banks have intensified their IT investments to reach new levels
of operating effectiveness. The analysis assessed the readiness of some larger
banks in the United States, Europe, and Asia/Pacific to determine the readiness of
their core banking applications and related technology platforms to meet or exceed
bank expectations. The analysis determined that these banks are at advanced levels
of capabilities and performance.
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