Small Business Doesn't Lack for IT Banking Solutions

Analyst: Bill Bradway

February 25, 2010

The small business marketplace over the past 18 months has focused on the difficulty these firms have in obtaining commercial loans. Various definitions of what constitutes a small business exist. For discussion purposes, micro businesses are likely to employ up to 10 employees and produce revenue of less than $1 - $2 million/year. For most banks, the sweet spot for “small business” covers firms with revenues from $1 million up to $10 - $20 million. The value of this business segment to banks serves both the commercial banking and personal banking/wealth management needs of coveted customers. Banks and other financial services institutions have continued to invest in new, IT enabled products/services and distribution channel capabilities. This analysis addresses some ongoing questions.

• What IT based solution offers the best bang for the buck?
• Are there any small business needs that are still not addressed?
• Can any player sustain a competitive advantage?

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