The Future of Outsourcing

Analyst: Bill Bradway

September 29, 2009

The market for core processing deals is producing better value for banks that do their homework to select an outsourcing vendor and solution. The importance of making the right decision to an institution is higher than ever. Two key dimensions have emerged in recent deals that may set the standard for future RFP requirements. Promises by vendors and an impressive, but unproven, portfolio of solution capabilities may still garner the interest of banks that are evaluating core bank outsourcing alternatives.

In 2Q2009, two mid-tier banks decided that both a modern, comprehensive solution that went well beyond core banking and the bank – vendor relationship were both essential in determining their new outsourcing vendor. This analysis looks at the two announced deals which involved each winning vendor delivering a modern, comprehensive solution set. Just as critical to the solution set was the bank evaluation team’s assessment of the relationship that developed during the evaluation process and the quality of the references from the winning vendor’s existing clients.

The analysis tackles two key questions relevant to both banks and outsourcing vendors.

• What are the ramifications and key takeaways from these two deals?

• Which FinTech players are capable of fulfilling the “future of outsourcing?”

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